INCREASE PRODUCTIVITY IN THE MANAGEMENT OF YOUR KNOWLEDGE

A lot of information and increasingly inaccessible.

Every day businesses deal with more information, in different places and formats: in management systems such as ERP, CRM, …; in the shape of folders, documents, e-mails, …; on websites, blogs, social networks,…

One of the most widely used solutions is the "legendary" windows explorer, which is not very efficient when looking for information.

According to Gartner, 80-90% of a company's information is not accessible.

All this means that the process of searching for information is increasingly difficult and therefore unproductive.

Problems with e-mail in group communication and collaboration

E-mail is an effective means of communication when this communication is 1 to 1, or even 1 to N, but only in one direction. When the communication is to a group of people, then far from being a means of communication, it becomes a means of unproductiveness and poor communication.

Responding to a message that was not the latest, mistakenly sending a message to a client (by sending to a group of people), not finding the message sent by someone (when it is filed as SPAM), ... How many times have you gone through one or all of these situations?

Consequence of e-mail: unproductiveness. Careful, we're not talking about eliminating it, we're talking about using it when it is appropriate, mainly in 1 to 1 communication.

Deficient knowledge management

In certain organisations, identifying skills and experience is critical: when putting together a new project team, when dealing with a client's case, when making a commercial proposal, ... However, few organisations have solved this aspect.

There are no spaces, specific areas to share certain documentation and information with other people from the same company, with clients, with distributors, with external agents.

Poor communication

There is barely any communication with the team, it is difficult to count on all the people at the same time and at the same place. Few businesses have an adequate resource to facilitate this conversation..

There is no identification with the company.

Particularly in companies with teams that spend most of the day working outside the company; in these cases, the workers feel more identified with the client than with the company they work for. How can we maintain this connecting link with the organisation? Social and collaborative resources play a very important role.

Collaboration is increasingly complicated

In addition, the team is increasingly distributed, with people belonging to the organisation or external workers who collaborate on certain projects, clients, countries, ...

Statistical information

Some benefits of the implementation of social / collaborative resources in businesses, a study carried out by McKinsey and Dachis Group: